TRAINING

SALES

  • UPSELLING & COMMUNICATION SKILLS FOR FRONTLINERS
  • BUILDING A SUPER SALES TEAM
  • WINNING CUSTOMERS THRU NEGOTIATION, SUGGESTIVE SELLING & CLOSING DEALS

CUSTOMER RELATIONSHIP & SERVICES MANAGEMENT

  • CUSTOMER RETENTION
  • SERVICE SKILLS FOR ROOM DIVISION
  • COMPLAINTS & SERVICE RECOVERY FOR HOTELIERS
  • TURNING COMPLAINTS TO BUSINESS OPPORTUNITIES
  • WORLD CLASS CUSTOMER SERVICE—FRONT OFFICE, RESERVATION
  • MASTERING TELEMARKETING FOR RESERVATION

TRAIN THE TRAINERS & TEAMBUILDING

  • TRAIN FOR PERFORMANCE
  • MANAGERIAL LEADERSHIP BOOTCAMP
  • MINDSET & ATTITUDINAL CHANGE CAMP
  • THE ART & SCIENCE OF INSPIRATIONAL LEADERSHIP

CONVERSATIONAL, WRITING & COMMUNICATION SKILLS

  • REPORT WRITING & EFFECTIVE PRESENTATION SKILLS
  • HIGHLY EFFECTIVE COMMUNICATION SKILLS FOR HOTELIERS
  • EFFECTIVE PRESENTATION TECHNIQUES
  • HOSPITALITY ENGLISH 1,2,3
  • ENGLISH FOR FRONTLINERS

SAFETY & HEALTH

  • FIRST AID & CPR FOR HOSPITALITY INDUSTRY
  • COMPLETE OCCUPATIONAL SAFETY PROGRAM
  • SAFETY COMMITTEE IMPLEMENTATION
  • HIRACR—HAZARD INDENTIFICATION, RISK ASSESSMENT & RISK CONTROL
  • FIRE FIGHTING PROGRAM